Refund Policy
At socalaccesorries.com, we want you to be completely satisfied with your purchase. If something doesn’t meet your expectations, we’re here to help make it right through our fair and simple refund and return process.
Please read this Refund Policy carefully to understand how returns, exchanges, and refunds work on our site.
Returns
You can request a return within 30 days of receiving your order. To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Include all original packaging and accessories
- Have proof of purchase (like your order number or receipt)
Items that show signs of installation, wear, or damage caused by improper handling may not be accepted for return.
Non-Returnable Items
Some items cannot be returned or refunded, such as:
- Gift cards
- Custom or special-order products
- Clearance or “final sale” items
- Installed or modified parts
Please check product descriptions carefully before purchasing these items.
Return Process
To start a return, just email us at info@socalaccesorries.com with your order number and reason for return. Once your request is approved, we’ll send you the return instructions and shipping address.
Customers are responsible for return shipping costs unless the return is due to an error on our part (like receiving a wrong or defective item).
Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
Keep in mind that depending on your bank or credit card company, it may take a few more days for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First, check your bank account again
- Then, contact your credit card company — it may take time before your refund is posted
- Next, contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us at info@socalaccesorries.com.
Exchanges
We replace items only if they’re defective or damaged. If you need an exchange for the same item, email us at info@socalaccesorries.com and include a photo of the issue. We’ll guide you through the replacement process quickly.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Send us a photo of the product and packaging, and we’ll send a replacement or issue a refund — no hassle.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our mistake (for example, a wrong or defective product). If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise stated.
Order Cancellations
Orders can be canceled for a full refund if they haven’t been shipped yet. Once an order is dispatched, cancellation is no longer possible — you may still return the item after delivery following the regular return process.
Restocking Fees
In some cases, a small restocking fee may apply for non-defective returns. This fee helps us cover inspection and repackaging costs. You’ll be informed before confirming your return.
Contact Us
If you have any questions about our Refund Policy or need help with a return, don’t hesitate to reach out. Our support team is here to help at:
info@socalaccesorries.com